HELIX-MERIDIAN PULSE

The signal layer for the modern production floor.

Pulse turns every floor call into a tracked, routed, escalated, and analyzed event. Workers tap. Supervisors respond. Nothing falls through the cracks. Every minute is data.

Request a demo v1.0 · 11 signal types · 5 escalation tiers · sub-second routing

LIVE MONITOR

See every call, every line, every shift.

Pulsing signal cards by line and station, color-coded by signal type.
Stat counters update in real time as calls open, get acknowledged, and resolve.
Wall-mounted TV view runs in any browser. No login required.
SLA timers tick live so you know how long every open call has been waiting.

ESCALATION ENGINE

Automatic. Configurable. Audited.

Configurable per signal type. Five tiers. Time-based or condition-based.
Every escalation logged with timestamp, recipient list, and reason.
Distribution lists keyed to shift, line, signal type, or skill.
Email and in-app push out of the box. SMS via Twilio (Standard tier).

KPI DASHBOARD

Trends and root cause, not vanity metrics.

Three-tier root-cause taxonomy required on safety, emergency, and line-down resolution.
Hourly trends, breakdown by signal type, station, root cause.
8-hour, 24-hour, 7-day windows. Custom date range on Standard.
CSV export on Standard. JSON API on Enterprise.

SHIFT HANDOVER

Every shift change gets a report.

Top issues from the prior shift.
Carry-over calls still open at handover.
Average response time, average resolution time.
Auto-emailed to incoming supervisor on Standard tier.

WHITE-LABEL

Your logo. Your color. Same product.

Customer-branded accent color and logo via superadmin config.
CSS variable-driven so the entire UI re-skins instantly.
Safety colors (red, amber, blue, yellow, green) are fixed and never change per customer.
Multi-site corporate view rolls up across all branded sites.

NO HARDWARE

Works on devices you already own.

Any phone, tablet, or smart TV with a browser.
No PLC integration. No electrician. No installs.
Total per-site hardware cost if you have to buy: ~$1K–3K (Amazon Fire tablets + Fire TV Stick).
Compare: $10K–50K installed for a hardwired physical andon system.

ARCHITECTURE

From tap to dispatch in under a second.

01 OPERATOR

Tablet or phone at the station. Tap a signal button. Call fires.

02 API

Express + Socket.IO. JWT auth. Validates, persists, broadcasts.

03 ENGINE

Escalation engine ticks every 10 seconds. Fires next tier on SLA breach.

04 FAN-OUT

Push to live monitor, supervisor phone, TV display, email, SMS.

END-TO-END LATENCY < 1S P95

SECURITY & DATA

Your data. Your floor. Your audit log.

All data encrypted in transit (TLS 1.3) and at rest (AES-256).
Hosted in US data centers via Railway.
Daily database backups. Point-in-time restore on Enterprise.
Your data is never used to train any model. Ever.